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Overview

Any Refund, once approved will be processed based on our discretion and will be dwelt with on a case to case basis.
In case of Cash on Delivery (Cod), the customer will be requested for his/her bank account details where the amount to be refunded will be transferred via online banking.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@vistosa.co.in

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@vistosa.co.in and send your item to: Address – E-206, Kanishka bldg, G.E. Links society, Goregaon(west), Mumbai 400104. Maharashtra, India

 

Need help?

Contact us at contactus@vistosa.co.in for questions related to refunds and returns.

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